Frequently Asked Questions

Are Royal Pop watches sold on Maison Rivelle authentic?

Yes. All Royal Pop watches offered on Maison Rivelle are 100% authentic and original. We attach particular importance to the authenticity of each piece and do not sell any imitations, counterfeits, or replicas.

Each watch is carefully selected to guarantee its authenticity and conformity to the original product.

Are the watches new?

Yes. Our watches are offered new and unworn, unless otherwise clearly stated on the product page.

How can I be sure of my watch's authenticity?

We source exclusively from carefully selected suppliers. Products are checked before shipping to guarantee their authenticity.

Original items supplied with the watch are also included when provided with the model concerned.

Are Royal Pop watches official models?

Yes. The Royal Pop watches offered in our shop correspond to authentic models from the Royal Pop collection.

Maison Rivelle is an independent shop and is not the Royal Pop, Swatch, or Audemars Piguet brand, unless explicitly stated otherwise. The brands and names mentioned remain the property of their respective owners.

Are the watches delivered in their original packaging?

Yes, when the original packaging is provided with the model. The contents may vary depending on the reference.

We recommend consulting the product page for the specific items included with your order.

How long does it take to receive my order?

Orders are carefully prepared and then dispatched as quickly as possible.

Delivery times may vary depending on your country and the carrier used. You will receive tracking information for your order as soon as it has been dispatched.

Is payment secure?

Yes. All transactions made on Maison Rivelle are protected by secure payment systems.

We do not store your complete credit card information.

Can I return my order?

Yes, subject to compliance with our return policy.

To find out the applicable conditions and timeframe, please consult our Return and Refund Policy.

What if my watch arrives damaged?

Contact our customer service as soon as you receive your order, ideally with photographs of the packaging and the product.

Our team will review your request and advise you on the next steps.

How to contact Maison Rivelle?

Our team is available to answer your questions regarding products, orders, delivery, or authenticity.

You can contact us via our Contact page.


One last question?

If you cannot find the answer to your question, our team is here to help.

Contact us — we will be delighted to assist you.